Welcome to Escentia Perfumes | Free Delivery on Purchase Above Rs.3000

Terms of service

We are committed to ensuring your satisfaction with every purchase. If you're not pleased with a product, we're here to help.

Return & Exchange Policy

  • You may return or exchange a product within 14 days from the date of delivery.
  • To qualify for return or exchange, products must be mostly unused, with at least 90% of the content remaining.
  • All return and exchange requests are processed within 3 to 5 working days.

Delivery Charges

  • Delivery charges from the original order are non-refundable.
  • Customers are responsible for delivery charges when sending items back for exchange.
  • In cases of damage, leakage, or receiving the wrong item, we will cover all delivery charges related to the return or exchange.

High-Value Orders

  • For orders above Rs.4,999, we offer exchange only. Refunds are not available for these orders.