Privacy Policy

Your privacy is important to us. We are committed to protecting your personal information and ensuring a safe and secure shopping experience with ESCENTIA.

1. Information We Collect

We may collect the following information when you place an order or contact us:

• Your name
• Phone number
• Delivery address
• Order details
• Any messages or queries you send us via WhatsApp or other platforms

2. How We Use Your Information

• Your information is used solely to:
• Process and deliver your orders
• Communicate with you regarding your purchase
• Respond to your questions or concerns
• Improve our products and customer service

3. Data Protection

We take reasonable precautions to protect your personal data. Your information is stored securely and is not shared, sold, or disclosed to third parties except where required by law.

4. WhatsApp Communication

All customer communication and order support via WhatsApp (0318-0991221) is private. We do not use your number for promotional purposes without your consent.

5. Third-Party Services

If we use third-party services (e.g., for delivery), only the necessary information (like your name and address) is shared to fulfill your order.

6. Your Consent

By placing an order or contacting us, you consent to our collection and use of your information as outlined in this Privacy Policy.